CXGroup - Poor customer experience costs Big 4 UK #banks billionsThe value of excellent #customer #services #experience can be considerable. In the UK, the largest four banks – Barclays, HSBC, Lloyds and RBS – may be missing out on an average £3.7 billion between 2015 and 2018 due to the lacklustre experience offerings. Prioritising six key pillars in the customer experience journey may provide a means for the banks to pick up their game and hold onto the #loyalty of their current 77% market share of customers.

We have all had problems in the past, be it with products or services
we’ve purchased. The ones that stay with us are often the ones that
leave us feeling as if we didn’t matter or made us feel as though we
were the problem.goo.gl/9Pe0nL

#Service #Recovery #Strategies – It pays off to be fast to re-build #satisfaction, create loyalty, save on compensation costs.

Here are the ways to improve customer experience - goo.gl/Px9D5z

6 Suggestions to improve #Customer #Experience for #Car #Rental #Companies (…that won’t break the bank)

CXGroup.Co - The Future Of The Retail #Customer #Experience: Experts Discuss Trends And Engagement

7 Customer Loyalty Program Ideas for Your BusinessContact for Support - goo.gl/Hcr5gM

CRM Users Really like Their #SoftwareSome of the findings:1) Businesses spend an average of $150 per user per month on CRMs. Slightly more than 60 percent spend more than $50/month/user.2) A quarter of users would like to have social media monitoring in their CRM tool, including the ability to pull prospect info from social.3) CRM’s biggest business impact is on customer retention and customer satisfaction rates.4) Half of the users adopted a CRM within their company’s first five years of business, and two-third of companies had at least 100 customers when they bought their first CRM.
goo.gl/HDgZyC

All-in-one Web based #Customer #Satisfaction solution. CX Group stands out with its ability to collect through any channel, including forms, SMS, mobile, voice, you can even upload paper survey scans into the system and analyze them. CX Group also offers a range of tools to drive up participation rates by consumers. You can e.g. reward customers for feedback or donate for each #feedback collected. Once feedback is collected you can use the data for analysis, for service recovery and for marketing.

CXGroup.Co - Big Data Software for #Customer #Experience and #Retention Management

What Is & How Behavioral Targeting Works?Request more info - goo.gl/5Uy5HN

8 Essential Tips on How to Make A Perfect Follow Up CallTip #1: Get commitment for the follow up.Tip #2: Build equity and be rememberedTip #3: E-mail a reminder and an agenda.Tip #4: Add value in a PS. Tip #5: Call on timeTip #6: Avoid opening statement blunders that most sales reps makeTip #7: Build a follow up opening statement that gets through the clutter.Tip # 8: Be persistent, be polite, and be professional but not a pest

Best Way to Track Customer Retention

Stemming the tide of customer defections in the wireless teleco space